Please note that our customer service lines will be closed at the following times in December and the New Year for staff training:

Tuesday, 10th December from 4:30 PM
Tuesday, 17th December from 4:30 PM
Wednesday, 18th December from 10:00 AM to 3:00 PM
Wednesday, 15th January from 10:00 AM to 12:00 PM
Wednesday, 19th February from 10:00 AM to 12:00 PM

During these times, you can still reach us via email:

Repair requests: repairs@orwell-housing.co.uk
General requests: info@orwell-housing.co.uk
Complaints: complaints@orwell-housing.co.uk

For emergency repairs that require immediate attention, please contact our out-of-hours provider at 0345 60 100 30.

Thank you for your patience and continued support.