Orwell Customer
Support and Advice Toolkit
Our mission is to make a positive difference to the quality of life and future opportunities of our customers, employees and communities.
Orwell Customer
Your Tenancy with Orwell
Orwell Customer
Social Tenant Access to Information Requirements (STAIRs)
Together we make a difference.
Orwell Housing Association owns or manages more than 4,300 homes, providing safe, secure and affordable accommodation for over 8,200 people across 12 local authority areas in the East of England. We employ around 800 people and our customers are at the heart of everything we do. Alongside providing housing, the organisation also delivers a wide range of care and support services.
We want our customers to have a say in what’s happening across the organisation – your voice can make a real difference.
Get Involved
Residents Group
Customer Care
My Orwell Voice
Tenant Satisfaction
Complaints & Compliments
Your Tenancy
Repairs & Maintenance
Insurances & Standards
Property Exchanges
My Orwell App
Paying your Rent
Pay Online
Ways to Pay
Rent & Charges Policies
Cost of Living Toolkit
Support and Advice
Universal Credit Support
Health & Wellbeing
Pet Owner Support
Money & Employment
Providing homes for over
8,200
Residents and customers
Managing more than
4,300
Properties across 12 local areas
We employ more than
800
Staff to support our customers
At Orwell, we are people-focused, ambitious, collaborative and effective.
Orwell Housing Association is a people-focused organisation, providing care, support, housing management, property development and estate services to thousands of people across the east of England through colleagues who are, in turn, valued and nurtured. Orwell Housing Association provides homes for over 7,500 residents by managing approximately 4,000 properties, throughout Suffolk, Norfolk, Cambridge and Essex.
Our customers are at the heart of all we do.
Orwell is currently the largest supported housing provider in Suffolk.
News and Updates from the Orwell Community.
We help people to gain independence and get the most out of life.
We live by our values every day. Everyone we employ works for Orwell because they share our values and really want to make a positive difference to our customers’ lives.
Together we can end domestic abuse 
