We are committed to ensuring that all our customers are safe in their homes. Below you can find advice about safety in the home.

Like many organisations we are experiencing a high demand for some of our services, including requests for repairs.

To assist us with getting your repair right first time, we kindly ask for your help to try and achieve this:

• Take some photos or send a video of the problem so we can assess the extent of the repair, allocate the correct trades person and time slot needed.
• Give as much information as you can, so we can correctly prioritise the repair.
• Make us aware of any disabilities, mobility issues or circumstances within the household that may be affected by the repair.
• Please use our online portal or App to send us images or videos. Alternatively, you can complete our online form or email us at repairs@orwell-housing.co.uk to attach any photos.

In many cases this helps us more quickly identify the problem, it helps us prioritise the job, we can make sure we send the right trade to deal with it, and ensure we have the right parts from the start.

This means that we can more quickly deal with the issue and minimise disruption to our customers.

If you would like to report a repair please fill out our form here.

Report a Repair