The Orwell Residents Group is a performance review group, scrutinising service areas, and acting as a critical friend to influence the future of housing services.

The purpose of the Orwell Residents Group are as follows:

• To identify service areas to review through monitoring Orwell’s key performance indicators, satisfaction surveys, and through meetings with staff.
• To develop an annual work plan to include three or more service reviews.
• Consulting with and surveying the wider customer group where appropriate and to consider the responses and findings.
• To produce comprehensive reports and action plans outlining the process of service reviews and evidencing recommendations for improvements.
• To monitor the progress, outcomes, and impact of the service reviews recommendations.
• To provide feedback on customer related policies, strategies, or proposed service changes, questioning, and challenging where appropriate.
• To present service review reports to Board and monitor progress and outcomes of approved recommendations.

If you would like to find out more or make a comment please use our contact form or email us.

CustomerInsightandEngagement@orwell-housing.co.uk  contact form

You can also find downloadable documents below about the Orwell Residents Group and to find out what has been discussed in the last few meetings.

To view and/or download our ORG document, interact with the FLIPHTML image below.