Have your say and make an impact! We are committed to improving our services, and we encourage our customers to get involved and help us achieve this.
We provide a range of ways for you to get involved, at a level that suits you and the time you have spare. You will never be left out of pocket for your involvement as we will reimburse transport costs where necessary.
Below you can find information on all of the groups that we currently have running including a link to our new consumer standards page. You can also view that page by clicking here.
If you would like to find out more or make a comment please use our contact form or email us.
CustomerInsightandEngagement@orwell-housing.co.uk Contact Form
ORG
Orwell Residents Group
Orwell Residents Group are a performance review group, scrutinising service areas, and acting as a critical friend to influence the future of housing services.
Complaints
Complaints Handling Assessment Team (CHAT)
The Complaint Handling Assessment team works with the Customer Service and Customer Engagement teams to help us monitor our complaints processes and outcomes.
Shaping Future Services
Shaping Future Services
On this page, you can find information from our Shaping Future Services group.
Repairs Monthly Feedback
Survey Feedback
Details of our survey feedback. We will update this page monthly with any new details.
Scrutinies
You Said, We Listened
Available on this page will be information taken from our Scrutiny Group and any changes that are made from their choices.
Tenant Satisfaction Measures
Tenant Satisfaction
Learn more about our latest customer satisfaction and health & safety performance.
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Consumer Standards
The Regulator of Social Housing has introduced a new set of consumer standards. Click here to find out more. "Consumer Standards image")
