Here at Orwell, we’re committed to continually improving our services and your insight plays a vital role in helping us do that. By getting involved, you can influence services and help shape the future of our organisation.
There are lots of ways to get involved, and you can choose the level of involvement that suits your interests and the time you have available. We’ll make sure you’re never out of pocket - we reimburse transport costs where necessary
Below you’ll find details of all our current involvement groups, along with a link to our new consumer standards page.
If you’d like to learn more, share your views, or get involved, please get in contact using our online form or by emailing us directly.
ORG
Orwell Residents Group
Our resident performance review panel that scrutinises our service areas and acts as a critical friend, helping to shape the future of our housing services.
Complaints
Complaints Handling Assessment Team (CHAT)
By working with our Customer Experience Team, CHAT helps us monitor our complaints processes and outcomes.
Paper Chain People
My Orwell Voice
Your digital engagement platform exclusively for Orwell customers.
Repairs Monthly Feedback
Survey Feedback
We listen. We learn. We improve.
Twice a year, we share fresh insights from customer feedback, showing what is working, what is not, and how your voice drives change.
Scrutinies
You Said, We Listened
Learn more about the insights gathered from our Scrutiny Group and the changes we’ve made based on their recommendations.
Tenant Satisfaction Measures
Tenant Satisfaction Measures
See how we’re performing, from customer satisfaction to health & safety, and explore our latest progress at Orwell.
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Consumer Standards
The Regulator of Social Housing has introduced a new set of consumer standards. Lean more about what that will mean for… "Consumer Standards image")
