As the world opened up again, and we were able to meet up with each other and; we are delighted to say, one of our key priorities was to review the way we engaged with our residents and communities.

During 2021, we invested in a new Customer Insight and Engagement team comprising 3 members. This team is dedicated to understanding more about what our residents are telling us and finding effective and timely solutions. 

 

As a team we want to...

• Make it easier to communicate with you through the channel of your choice.
• We will promote engagement with a broad brush through social media and newsletters with multimedia content.
• Online and offline meetings will be shared, open to join, with minutes published in a clear and accessible format for all to access.
• We will continue to ask our residents to scrutinise topics that are high on people’s agenda. We also want to work with residents to gain the best outcomes through the ORG and other mediums as visually displayed below.